Unstack - The world's fastest free all-in-one website builder | Product Hunt Embed

Boston, MA · 2-3 years experience

Customer Success Lead

Unstack’s cutting edge content and data analytics platform helps marketing teams collaborate to launch intelligent websites and landing pages designed to drive customer growth. We’re looking for a customer success lead who can serve as the first line of offense for working with new Unstack users to drive them to success and productivity with our products.

Key Responsibilities:

  • Serve as the first touchpoint with all incoming leads, working to schedule demos and walk through Unstack’s tools to ensure each new customer experiences a “wow” moment.
  • Triage, route, and manage incoming questions and inquiries to the appropriate team member to ensure quick resolution of any questions or issues from customers.
  • Communicate sales, marketing, and educational collateral needs to the marketing team to improve customer success efficiencies.

Previous Experience:

  • Consultative sales and customer success experience within the marketing technology industry.
  • Strong verbal and written communication skills. Ability to identify customer needs and drive to solutions. Ability to speak with executive presence and communicate with the senior leadership team.
  • Ability to operate with little oversight and self-manage against clearly defined goals. This is a must-have skill for this role.

Are you pumped? We'd love to hear from you. Drop us a line at hello@unstack.app and we'll reach out to connect.