Customer Success Specialist

 
 

At Unstack, we help eCommerce brands accelerate their growth through dynamically-personalized shoppable content. We believe if eCommerce brands can bring customer data into the shopping experience of their users, the shopping experience is improved which then translates to higher ROI for their brands.

This is a chance to get in on the ground floor at a fast-growing startup with a kick-ass team and substantial growth opportunities.

You’ll make an impact by...

  • Developing an in-depth knowledge of the Unstack platform and the tools available to our end users.
  • Planning and implementing an onboarding process that helps new users be successful with Unstack.
  • Thoughtfully communicating answers to questions for both technical and non-technical end users.
  • Providing high-quality product support for Unstack customers, partnering with them to effectively resolve their issues through email, chat, and phone.
  • Diagnosing software issues and resolving escalated customer complaints through established processes.
  • Providing support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions).

We're looking for someone who...

  • Strives to fully understand a problem before proposing a solution.
  • Is thoughtful and empathetic communicator.
  • Isn’t afraid to speak up when they see an opportunity to improve an internal process.
  • Is self-motivated, eager to learn and thrive in a collaborative environment.
  • Is comfortable adapting quickly to rapidly-changing priorities.
  • Is passionate about creative problem solving for customers and end users.
  • Is familiar with basic development practices.
  • Has experience using Shopify and Klaviyo.
  • Has prior experience working for a SaaS company.
  • Can speak intelligently with both technical and non-technical users about digital marketing, eCommerce, HTML/CSS/JS, DNS and other networking concepts.

Compensation and benefits

  • Competitive salary
  • Stock options
  • Company sponsored health benefits
  • 401k with company match
  • Unlimited PTO
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